listing order determination FOR MOVING COMPANIES

MOVING COMPANY LISTING ORDER FACTORS

(MERIT POINT EARNERS)

LISTING ORDER FACTOR #1:  REGISTERED WITH EIN#

Having your company name registered with the Oregon Secretary Of State, & having an EIN number.

LISTING ORDER FACTOR #2: HAVING A WEBSITE

Having your own moving company website.

LISTING ORDER FACTOR #3: HAVING CLEAR POLICIES

You being clear about the services & prices your company offers, & about your policies and moving business agreements, either on your business website and/or by clearly filling out the Listing Contract for Independent Moving Companies, and your Listing Application Form that lets you answer important questions that customers need to know about your company. 

LISTING ORDER FACTOR #4: ONLINE REVIEW RECORD  

  The quality and duration of your company's online customer review history on Google and Yelp.  Also customer verbal feedback.  That means, the highest 5 star %, & the lowest complaint %.

LISTING ORDER FACTOR #5: DON'T DO BAD STUFF 

Track record of you not doing (or hiring crews that do) the "DONT'S":  steal; smell of alcohol on a job; be habitually very late, speak disrespectfully or unprofessionally; threaten; not pay what you owe; cancel at the last minute; be inappropriate with customers; not show up to a moving job; walk out on a moving job; smoke spit or swear in front of customers; loose or damage other people's property; etc. 

LISTING ORDER FACTOR #6: PHONE RELIABILITY

 The reliability of you answering your business calls & texts, or calling & texting back quickly. 

LISTING ORDER FACTOR #7:  SATISFACTION GUARANTEE

Offering and always honoring a Satisfaction Guarantee to your customers.

LISTING ORDER FACTOR #8:  CUSTOMER SERVICE

Going above and beyond for customers, such as a furniture scratch repair, cleaning the truck floor & pathway, putting felt pads on leg bottoms for customers, presenting a slide show of the load-wall pics to the customer, changing their dryer cords if needed, getting rid of scrap cardboard for customers, having your crew wear moving-company shirts & have clean shoes, having clean floor runners & clean rugs & booties, etc. 

LISTING ORDER FACTOR #9:   JOB ASSESSMENT SKILL

Your skill of assessing the time required and needs of the job during the walk-thru, and informing the customer if the job requires more man-power, time, or equipment than is currently expected in order to meet the customer's expectations and needed timing and requirements of the job.  You having a better assessment and predictive skill at the walk-thru also allows you to better predict when your crew might be available for a following job if you want one, and so also allows you to better dial-in the timing of a following job, making your next customer happier as well.

LISTING ORDER FACTOR #10:  COWORKER FEEDBACK

Preponderance of co-worker reports.  Any one co-worker reporting a good-thing or a problem with you on your job sites will likely carry little weight, but the more different people that report the same good-thing or problems with you on multiple job sites, the more this will be taken seriously and possibly effect your AGMC listing order, depending on the good-thing or severity of the problem.

LISTING ORDER FACTOR #11:  DAMAGE RECORD

Frequency of damaging things, & value of damaged things.

LISTING ORDER FACTOR #12:  PAYING CLAIMS

Your company's record of paying out customer's damage & loss claims, in full, immediately, compared to your company's record of not compensating a customer for what they feel they are owed, or trying to delay or get out of paying. 

LISTING ORDER FACTOR #13:   PAYMENT FORMS

Being able to accept customer payment by Venmo, check, cash, Zelle, Cash-ap, and card.

LISTING ORDER FACTOR #14: SPEAKING PROFESSIONALLY

Speaking professionally & respectfully to your crew, customers, & AGMC.

LISTING ORDER FACTOR #15:  YEARS IN BUSINESS

Longevity of doing reliable business.

LISTING ORDER FACTOR #16:  DOCUMENTED WORKERS 

There's a big listing order penalty if you are hiring workers with past sex crimes, or non-employee illegals who have not filled out independent contractor paperwork.  You can earn bonus listing order points by you texting picks of proof of your worker's background checks and/or your worker's filled out Moving Helper paperwork. 

LISTING ORDER FACTOR #17:  LIABILITY AVOIDANCE 

Doing the documentation necessary to avoid extreme liability exposure; liability agreements you're supposed to have customers sign before the job, pre-existing damage pictures of customer's items and house, water-damage liability disclaimer, independent contractor contracts, etc.

LISTING ORDER FACTOR #18: AVAILABILITY SCHEDULE

 If you are having AGMC help book appointments for you, you letting AGMC know your Availability Schedule, & reliably updating it whenever that changes.   That also means being available when you say you're going to be available, and not cancelling at the last minute.

LISTING ORDER FACTOR #19:  DON'T MISS JOBS 

The lack of customer claims of a no-show or last minute cancellation. 

LISTING ORDER FACTOR #20:  DON'T MISS PAYMENTS

Being able to pay your bills & what you owe.   If a moving company can't even pay what they owe, that means they can't pay the customer for a $1,500 TV if the moving company breaks it, let alone a $4,000 floor damage claim.    That means a broke moving company (without liquid cash) can not possibly deliver the "pay for damages" agreement they sold as part of their claimed services, and so are knowingly cheating all those around them.

LISTING ORDER FACTOR #21:     A HAPPY CREW

Having a happy, not disgruntled crew, which means no reports of you speaking disrespectfully to your crew, and not paying your crew on time and in the amount and pay-form that was agreed upon (not cheating your crew, honoring your agreements). Disgruntled crews do worse work.

LISTING ORDER FACTOR #22:   ODOT #

If you are offering to transport a moving customers goods via you driving a truck, then your company having an ODOT number.

LISTING ORDER FACTOR #23:  HAVING INSURANCE

Being properly insured.  Also giving AGMC the information and permission necessary to allow AGMC to check into your insurance.

LISTING ORDER FACTOR #24: GOOD EQUIPMENT SET

 Having the right equipment and supply set needed to do the job right.  Bonus listing order points can be earned by you showing AGMC you have a good equipment and supply set either on your website or via a one minute video call.  Maximum points can be earned by repeating a new video call after two weeks, and again after two months, then once yearly after that.

LISTING ORDER FACTOR #25: ON-TIME RECORD

The reliability your company being on-time to your job appointments, & letting your customer know if you're going to be late before being late.  You have the option to earn bonus listing order points by you texting to AGMC the letter "C" when you arrive at your job sites.  This would allow AGMC to tell customers honestly that you have a proven track record of you being on time.

LISTING ORDER FACTOR #26:  BEING 10 MINUTES EARLY

You showing up at appointments before your crew, usually 10 minutes early before appointment times, and if you are late you paying any crewman compensation for their wasted unpaid time.  Disgruntled crews do worse work.

LISTING ORDER FACTOR #27:  GOOD INVOICE RECORD 

 If you're signed up to receive booking help from AGMC, the reliability of you texting your job Invoice picture to AGMC by the end of the day of each AGMC referred job, to let AGMC know what AGMC's booking fee is supposed to be for that job. 

LISTING ORDER FACTOR #28:  PAYING ON TIME 

  If you're signed up to receive booking help from AGMC, the reliability of you paying AGMC the booking fee for a job promptly, by Venmo, no later than by the end of the day of the customer's payment form clearing.  If you can't even afford to pay the booking fee, that doesn't look good for you being able to pay a customer's damage claim, or being honest with other people's money.

LISTING ORDER FACTOR #29:  CLEAR PAYMENT RECORD 

  If you're signed up to receive booking help from AGMC, bonus listing order points can be earned for keeping a log of booking fee payments you owe & make to AGMC for each job (a "transaction log"), showing the current balance you owe to AGMC, & texting a pic of that log to AGMC each time when you owe or pay new booking fees. 

LISTING ORDER FACTOR #30:  LOAD-WALL PICTURES

   You making good photo-documentation of your work for your own insurance compliance, & you showing AGMC you are in insurance compliance by taking pictures of your load-walls and texting them to AGMC right after the picture is taken, including flat loads, and loads into storage units, garages, and unloads of other company's loads. And if not doing this regularly, at least doing it for a few jobs to show at least a "snap shot" of you documenting your work.

LISTING ORDER FACTOR #31:  SHOWING IMPROVEMENT

You can earn bonus listing points by you attempting to improve the services of your company.   If you're not getting the work volume you want, and you ask AGMC for advice & feedback, if you respond by only deflecting and talking about other people's problems or other subjects, that makes it likely no progress will be made, and so earns you zero bonus listing points.  

LISTING ORDER FACTOR #32:  DEMONSTRATION OF SKILL 

You inviting AGMC to witness your onsite work on one of your jobs, with AGMC then assessing the quality of that demonstration to be of a professional level.  Or, if you want, you can submit to AGMC photos, videos and video calls showing your moving skills.  If AGMC can see that you know what you're doing, that counts for a lot of bonus listing order points.

LISTING ORDER FACTOR #33:  UNDERSTAND INDEPENDENT

  You understanding and speaking consistent with the independent business arrangement between your company and AGMC, that AGMC is offering a listing and booking-help service for your independent company, not offering a "boss/employee/buddy system" arrangement.    That also means you try to get more jobs by YOU improving your merit-based listing order factors to improve your listing order and online business review description, not by you asking or expecting AGMC to "give" you more jobs.  

LISTING ORDER FACTOR #34:   HAVING TALKS

You can earn bonus listing order points by you having occasional talks with AGMC about how to improve or handle things.   This "want" to brain-storm to improve and perfect our craft is a key part of any professional raising to the top in their field, and is an indication of the direction any professional is headed.