Dear customer, our HAPPINESS GUARANTEE says that we guarantee to be punctual, skilled and efficient, with no damage caused by us, or BEFFORE YOU PAY A PENNY you can deduct as much off the service bill as you feel is fair in compensation for any of these things we are responsible for doing wrong.  This is not meant to be used just because you wish the job had taken less time, only if you see any inefficiencies or wasted time.

No other moving company does this.